Thank you for shopping at ChargeUpCENTRAL. We strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility for Returns:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- You must provide the receipt or proof of purchase.
Non-Returnable Items:
- Gift cards
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the item was damaged or faulty, we will cover the return shipping costs.
4. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hamzawaheed9927@gmail.com and send your item to: Gudam number 4 Bilal Gunj market, Faisalabad, Pakistan.
5. How to Initiate a Return
To initiate a return, please follow these steps:
- Email us at hamzawaheed9927@gmail.com with your order number and the reason for your return.
- Pack the item securely in its original packaging.
- Include all paperwork, parts, and accessories.
- Ship the return package to the following address:
Muhammad Hamza Waheed Gudam number 4 Bilal Gunj market Faisalabad, Pakistan
6. Fees and Costs
Customers are responsible for return shipping costs unless the item is damaged or faulty. In such cases, please contact our customer support for assistance with return shipping.
7. Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: hamzawaheed9927@gmail.com
Address: Gudam number 4 Bilal Gunj market, Faisalabad, Pakistan